Terms of Service

Last updated: December 31, 2024

1. Acceptance of Terms

By accessing or using Synqro ("Service"), operated by Synqro ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using the Service, you represent that you are at least 16 years of age and have the legal capacity to enter into these Terms.

2. Description of Service

Synqro is an AI-powered document intelligence platform that allows you to:

  • Upload and process documents (PDFs, Word, Excel, PowerPoint, etc.)
  • Search and chat with your documents using artificial intelligence
  • Connect to cloud storage services (Google Drive, OneDrive, SharePoint, Dropbox)
  • Collaborate with team members on document collections
  • Analyze data and extract insights from your documents

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

3.2 Account Termination

We may suspend or terminate your account if you:

  • Violate these Terms or any applicable laws
  • Engage in fraudulent or abusive behavior
  • Fail to pay applicable fees
  • Remain inactive for an extended period (free accounts)

4. Subscriptions and Payments

4.1 Plans and Pricing

We offer various subscription tiers:

  • Free: Limited queries, storage, and features
  • Pro: Enhanced limits and cloud integrations
  • Business: Full features, API access, and team collaboration

4.2 Billing

  • Paid subscriptions are billed in advance on a monthly basis
  • Prices are in GBP and exclude applicable taxes
  • You authorize us to charge your payment method automatically
  • Failed payments may result in service suspension

4.3 Refunds

We offer refunds in accordance with applicable consumer protection laws. Contact us within 14 days of purchase for a full refund if you are unsatisfied with the Service.

5. Acceptable Use

5.1 You Agree NOT To:

  • Upload illegal, harmful, or offensive content
  • Infringe on intellectual property rights of others
  • Upload malware, viruses, or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use the Service for spam, phishing, or fraud
  • Resell or redistribute the Service without permission
  • Interfere with or disrupt the Service
  • Reverse engineer or decompile the Service
  • Use automated tools to scrape or extract data
  • Violate any applicable laws or regulations

Important: Violation of acceptable use policies may result in immediate account termination without refund.

6. Your Content

6.1 Ownership

You retain all ownership rights to the documents and content you upload to the Service ("Your Content"). We do not claim ownership of Your Content.

6.2 License to Us

By uploading content, you grant us a limited license to:

  • Store, process, and display Your Content to provide the Service
  • Create embeddings and AI-generated responses from Your Content
  • Make backups for data protection purposes

This license terminates when you delete Your Content or your account.

6.3 Your Responsibilities

You are solely responsible for:

  • Ensuring you have the right to upload Your Content
  • The accuracy and legality of Your Content
  • Backing up Your Content independently
  • Compliance with third-party terms (e.g., Google Drive, OneDrive)

7. AI-Powered Features

7.1 AI Limitations

Our AI features are provided "as is" and may:

  • Generate inaccurate or incomplete responses
  • Misinterpret document content
  • Fail to capture nuance or context

Disclaimer: AI-generated responses should not be relied upon as professional advice (legal, medical, financial, etc.). Always verify important information from authoritative sources.

7.2 Third-Party AI Services

We use OpenAI to power our AI features. Your content may be processed by OpenAI's systems subject to their terms and privacy policies. OpenAI does not use your data for training their models.

8. Intellectual Property

8.1 Our Rights

The Service, including its design, features, code, and branding, is owned by Synqro and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without permission.

8.2 Feedback

If you provide feedback or suggestions, you grant us the right to use them without compensation or attribution.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR COMPLETENESS
  • UNINTERRUPTED OR ERROR-FREE OPERATION

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNQRO SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the fees paid in the 12 months preceding the claim

Some jurisdictions do not allow these limitations, so they may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Synqro, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your Content
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Modifications to Service and Terms

12.1 Service Changes

We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for significant changes.

12.2 Terms Changes

We may update these Terms periodically. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

13. Termination

You may terminate your account at any time through your account settings. Upon termination:

  • Your access to the Service will be revoked
  • Your data will be deleted in accordance with our Privacy Policy
  • No refunds will be provided for unused subscription periods (except as required by law)

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, except where prohibited by law.

For EU consumers: You retain any mandatory protections under your local consumer protection laws.

15. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and Synqro
  • Severability: If any provision is found invalid, the remaining provisions remain in effect
  • Waiver: Failure to enforce any right does not waive future enforcement
  • Assignment: You may not assign these Terms without our consent

16. Contact Information

For questions about these Terms, please contact us: